Effective Date: 31 October 2023

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At Handmaid Products ("we," "us," "our"), we are committed to ensuring that your shopping experience is positive and hassle-free. If you receive a damaged item from us, please review our refund policy below:

 

1. Eligibility for Refunds

You are eligible for a refund for a damaged item if you meet the following conditions:

You received a product that is damaged or defective.
You report the damage or defect within 14 calendar days of receiving the item (date of delivery).
You can provide proof of purchase, such as an order number or receipt.

 

2. Initiating a Refund Request

To initiate a refund request for a damaged item, please follow these steps:

Contact our Customer Support Team at info@myhandmaid.com.au within 14 calendar days of delivery.
Provide your order number, a description of the damage or defect, and any relevant photos of the damaged item.
Our team will review your request and may request additional information if necessary.

 

3. Refund Process

If your refund request is approved, we will process the refund as follows:

Refunds will be issued to the original payment method used for the purchase.
The refund will typically be processed within 5-7 business days after approval.

 

4. Return Shipping

In some cases, you will be required to return the damaged item. Postage and shipping of the item will be at your expense.

 

5. Non-Refundable Items

The following items are non-refundable:

Items that have been misused, abused, or subjected to neglect.
Items that have not been stored in accordance with our instructions stated on each product label
Products with visible signs of wear and tear that occurred after delivery.
Refunds will not be issued for items returned solely due to a change of mind. We encourage our customers to carefully consider their purchases before making them. Our refund policy is primarily designed to address damaged or defective items.

 

6. Contact Us

If you have any questions or concerns about our refund policy for damaged items, please contact our Customer Support Team at info@myhandmaid.com.au

 

7. Changes to the Refund Policy

We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page with an updated effective date.

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By making a purchase from Handmaid Products, you agree to this refund policy for damaged items.